We understand that buying online is very difficult which is why we are allowing you to return items purchased from our store within 7 days from the time your order has been delivered. 

The item must be in the same condition it was delivered with all its inclusions (e.g. bag, box, tag etc.). No marks or smell on the item. Shipping cost will be for the account of the customer. 

To proceed with your return/exchange, pls email hello@aly-upcycled.com with your order no and a photo of the item to be returned. Upon confirmation please ship the item to our office. The item will be inspected and confirmed and your voucher credit will be emailed to your account within 3 business days.